In today's competitive digital landscape, the quality of e-lead follow-up is more important than ever. The eMystery Shop Program provides valuable metrics and actionable insights for e-lead processes on national, regional and dealer specific levels. Shops are performed monthly for all Toyota Dealers across the nation.
Users will have access to an intuitive web application that features an interactive dashboard, trend reports, shop scores, lead submission screenshots, email PDF's and voicemail recordings.
Obtain greater visibility to your online customer experience and internal store processes with Dealer eMystery Shops. In addition to the National eMystery Shop performed each month, you now have the option to purchase up to three additional eMystery Shops for your dealership each month. You will be able to choose the vehicle of interest and question specifically for your dealership. Email and voicemail assets as well as your live scoring report will be made available to you through the existing eMystery Shop Tool.
To learn more about the optional Dealer eMystery Shop feature, please contact the TDDS Help Desk at 888-511-8904 or via email at firstname.lastname@example.org.
To enroll, login to ELMS at www.tmsusaconnect.com and navigate to "Enroll", found under "Tools".